Help and Support Questions and Answers

Q: Do you have a help line or customer support?

A: Yes. You can call us on 0870 609 1946 or alternatively fax us on 0870 609 1923 or email us on mbonline.support@millar-bryce.com and we will provide you with any assistance you might need.

Q: How do I order on line?

A: By completing our Registration Form. Once your registration details are submitted and processed you will receive a user name and password and then you can access the site to submit search requests on-line.

Q: What are your hours of operation?

A: The website and your account are accessible 24 hours a day, 7 days a week. This is unless there is scheduled downtime to update or conduct maintenance of the site, which will always occur during the night. The free phone Help Desk is available between 08:45 am and 17:15 pm from Monday until Friday.

Search Requests Questions and Answers

Q: What other services are available?

A: Millar & Bryce is a major supplier of legal services. Amongst these services are Property Definition Reports, Deed Plans, Land Register Copy Printouts, Genealogical Searches etc. To find out about any additional products or Services we can supply call our sales team on 0870 609 1946 or alternatively email us on mbonline.enquiries@millar-bryce.com.

Q: How much faster is an electronic request and how quickly will I receive my reply?

A: Electronic distribution allows an expedient method of delivery between our customers and us. Lead times of each service can vary and this is dependent upon the information required from our external suppliers. External information can take 3 working days to be returned. We endeavor to provide a 24 hour turnaround for our Property and Company Search reports. Click here for specific lead times for our individual services.

Q: How are searches returned to me?

A: In one of two ways:

• Electronically via our website - Services will be returned to the case file as a PDF document. If the nature of service requires a paper return, we will return this by traditional methods and post an electronic acknowledgement to the case file.
• Electronically via email - An acknowledgement email will be sent to inform you that the requests have been fulfilled and are available on MBOnLine. Users can opt to have the reply as a PDF attachment to this email.

Technical Questions and Answers

Q: Do I need any additional software to connect to MBOnLine?

A: Not usually, all you need is a PC (or Laptop) with a basic Internet connection and either Internet Explorer 4.0 or Netscape Navigator 4.0 (or later) and Adobe Reader. However, for ease of use and for greater numbers of users a faster Internet access is advisable (ISDN, ADSL, broadband). To download the search results Adobe Reader is required. Adobe Reader is free, universal software that lets you open, view, search and print Adobe Portable Document Format (PDF) files. Visit the Adobe Reader download page http://www.adobe.com/products/acrobat/readstep2.html or Abode Reader at Abode.com.

Payment and Charges Questions and Answers

Q: How much does this cost me?

A: Registration with MBOnline is completely free; you only pay for the search requests you submit. For details on fees for individual services please refer to our section on Pricing or call 0870 609 1946.