What is it like to work at Millar & Bryce?
We’re a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work, social and team building event. As well as this we offer:
- 34 days annual leave (pro rate for part time)
- Flexible working
- Free parking
- Focus on training and career progression
- Competitive salary & benefits
Delivering a first-class service is fundamental to Millar and Bryce and this is a key role to shape the overall success of the operational teams and a position is now available as we continue to grow our support teams in our operational departments.
As an Operations Support Co-Ordinator you will be the first point of contact between the business and the most important part of our business: our customers (both internal and external).
By putting the customer at the forefront of every interaction you will manage customer communications relating to their orders, account queries and products by keeping it simple and making it easier to do business with Millar & Bryce.
You will provide quality customer service and identify specific customer requirements, and using your knowledge and expertise of all operational areas, your will be a guide to our customers through our centralised team.
The role is fast paced and challenging; you will be communicating and supporting our customers on a daily basis. Customer focus is key at M&B and we aim to deliver a great standard of telephone and administrative customer service.
There is a fundamental requirement to meet tight deadlines, so we need you to be flexible to help us deliver the best service to our customers.
You will be expected to take ownership of customer problems, solving them at first point of contact when possible and escalating when required.
Strong collaboration will be required within the teams to clarify facts, exchange information or resolve enquiries and issues and supporting the wider Millar & Bryce teams to ensure that performance standards and business objectives are met will be key.
Our aim is to build long lasting professional relationships with Millar & Bryce’s customers that will exceed their expectations.
Required Skills & Experience:
- Good administrative, planning, and organisational skills
- Demonstrable problem-solving skills
- Ability to prioritise own workload and that of the department
- Ability to develop and sustain good working relationships with individuals and organisations (internal and external)
- Ability to work under direction, as part of a team and on own initiative
- Possess a pro-active attitude and focus efforts on meeting customer needs
- Motivated, enthusiastic and a good communicator
- Proficient in Microsoft applications and use of internal and external databases
- Personally, contribute to an environment where colleagues want to work, and customers feel valued.
Hours: 35 per week working alternative patterns between 8am and 6pm as business needs dictate. Flexibility in this regard will be a requirement of the role.
This role will be offered on a 12 month fixed term contract.
Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.
Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, Landmark Information, SearchFlow, Millar & Bryce, Ochresoft, Rochford Brady, and OneSearch Direct.
Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To submit you interest please send your CV and Covering letter to Dee.email@example.com
CV submissions from agencies will not be accepted.