Legal Searcher

 Millar & Bryce Limited are Scotland’s premier firm of private Searchers, offering a wide range of services to the Scottish legal profession. To help meet the challenges of our successful growth in the market, we currently have vacancies for Legal Searchers to work with us within our offices at Ocean Point, Ocean Drive, Edinburgh.

Hours: 35 per week working alternative patterns between 8am and 6pm as business needs dictate.  Flexibility in this regard will be a requirement of the role.

Job Purpose

The primary purpose of this role is to ensure efficient management of customer orders and the product ordering for online services.  The holder will be responsible for the validation and processing of sales orders; from receiving customer orders, entering them into our workflow processing system and undertaking order fulfilment processes from external suppliers, as per agreed key performance indicators.  The post holder will provide an efficient and effective administrative support service for the operational search teams. As a result, the role will require the holder to liaise confidently with customers, suppliers and also across the Company up to senior management level.

Main Duties and Responsibilities

  • Prepare and construct customer reports as per the customers instructions.
  • Ensure reports are completed accurately, in a timely manner and to targeted levels
  • Draft correspondence to agents as appropriate
  • Deal with telephone enquiries in a courteous manner and ensure that information is followed up by correspondence or note where appropriate
  • Assist and liaise with other departments as is necessary in the performance of your duties
  • Update in-house databases as required or instructed from time to time
  • Carry out administration duties
  • Demonstrate a full knowledge and understanding of searching procedures and any systems which may be used. E.G Scotlis

Experience and Qualifications

 Essential

  • Educated to National 5’s/Standard Grades or equivalent
  • Ability to develop and sustain good working relationships with individuals and organisations (internal and external)
  • Able to work under direction, as part of a team and on personal initiative
  • Excellent telephone manner required
  • An ability to multi-task and prioritise a varied workload
  • Able to work flexibly and under pressure to meet deadlines and targets
  • Motivated, enthusiastic and with good communication skills
  • Proficient in Microsoft applications and use of internal and external databases

Desirable

  • 2 years customer service experience
  • Knowledge of Scottish Geography
  • Knowledge of customer service principles and practices
  • Proficiency in Microsoft (training provided in the use of office based software)
  • Ability to prioritise own workload and that of the department
  • Proficient numeric, oral and written language applications
  • Ability to identify and meet internal and external customers’ needs and requirements

Training will be provided in all other aspects of the role.

This is an excellent opportunity to work for a long established Scottish Company.  If you are a team-orientated player with excellent communication skills, please submit your CV to: recruitment@millar-bryce.com

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Trainee Searcher

 Millar & Bryce Limited are Scotland’s premier firm of private Searchers, offering a wide range of services to the Scottish legal profession. To help meet the challenges of our successful growth in the market, we currently have vacancies for Legal Searchers to work with us within our offices at Ocean Point, Ocean Drive, Edinburgh.

Hours: 35 per week working alternative patterns between 8am and 6pm as business needs dictate.  Flexibility in this regard will be a requirement of the role.

Job Purpose

The primary purpose of this role is to ensure efficient management of customer orders and the product ordering for online services.  The holder will be responsible for the validation and processing of sales orders; from receiving customer orders, entering them into our workflow processing system and undertaking order fulfilment processes from external suppliers, as per agreed key performance indicators.  The post holder will provide an efficient and effective administrative support service for the operational search teams. As a result, the role will require the holder to liaise confidently with customers, suppliers and also across the Company up to senior management level.

Main Duties and Responsibilities

  • Prepare and construct customer reports as per the customers instructions.
  • Ensure reports are completed accurately, in a timely manner and to targeted levels
  • Draft correspondence to agents as appropriate
  • Deal with telephone enquiries in a courteous manner and ensure that information is followed up by correspondence or note where appropriate
  • Assist and liaise with other departments as is necessary in the performance of your duties
  • Update in-house databases as required or instructed from time to time
  • Carry out administration duties
  • Develop a familiarity with ScotLIS and its application to searching.
  • Gain an understanding of searching methods

Experience and Qualifications

 Essential

  • Educated to National 5’s/Standard Grades or equivalent
  • Ability to develop and sustain good working relationships with individuals and organisations (internal and external)
  • Able to work under direction, as part of a team and on personal initiative
  • Excellent telephone manner required
  • An ability to multi-task and prioritise a varied workload
  • Able to work flexibly and under pressure to meet deadlines and targets
  • Motivated, enthusiastic and with good communication skills
  • Proficient in Microsoft applications and use of internal and external databases

Desirable

  • Knowledge of customer service principles and practices
  • Proficiency in Microsoft (training provided in the use of office based software)
  • Ability to prioritise own workload and that of the department
  • Proficient numeric, oral and written language applications
  • Ability to identify and meet internal and external customers’ needs and requirements

Training will be provided in all other aspects of the role.

This is an excellent opportunity to work for a long established Scottish Company.  If you are a team-orientated player with excellent communication skills, please submit your CV to: recruitment@millar-bryce.com

______________________________________________________________________________________________________________________________________

 


Equal Opportunities Statement

Millar & Bryce Limited is committed to promoting equality of opportunity and treatment and to eliminating unfair discrimination in its employment practices. It will seek to ensure that all job applicants and staff are treated fairly, with respect and without bias. No job applicant or member of staff will receive less favourable treatment than others because of her or his gender, gender identity, sexual orientation, marital, family or part-time status, racial group (includes colour, race, nationality, national or ethnic origin), religion, disability (unless objectively justified), age (subject to the operation of a retirement age policy) or trade union membership/non membership/activities.


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