Millar & Bryce Limited are Scotland’s premier firm of private Searchers, offering a wide range of services to the Scottish legal profession. To help meet the challenges of our successful growth in the market we currently have the following vacancies working within our offices at Ocean Pont, Ocean Drive, Edinburgh.

MODERN APPRENTICE 

Hours: 35 per week working alternative patterns between 8am and 6pm as business needs dictate.  Flexibility in this regard will be a requirement of the role.

Job Purpose

The primary purpose of this role is to gain experience within a busy office with an end goal of being proficient in all Administration duties and Searches produced by the Company.

Main Duties and Responsibilities

  •  Prepare reports as per agent’s instructions
  • Ensure reports are completed accurately, in a timely manner and to targeted levels
  • Develop a familiarity with Registers Direct/ScotLIS and its application to searching.
  • Gain an understanding of searching methods
  • Draft correspondence to agents as appropriate
  • Deal with telephone enquiries in a courteous manner and ensure that information is followed up by correspondence or note where appropriate
  • Assist and liaise with other departments as is necessary in the performance of your duties
  • Update in-house databases as required or instructed from time to time
  • Carry out administration duties

 Knowledge and Experience Required

  •  Ability to develop and sustain good working relationships with individuals and organisations (internal and external)
  • Able to work under direction, as part of a team and on personal initiative
  • Excellent telephone manner required
  • An ability to multi-task and prioritise a varied workload
  • A proactive attitude
  • Proficiency in Microsoft (training provided in the use of office based software)
  • Able to work flexibly and under pressure to meet deadlines and targets
  • Motivated, enthusiastic and with good communication skills
  • To complete a Business Administration qualification (Modern Apprentice).

 Qualifications and Experience

  • Educated to National 5’s/Standard Grades or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications and administrative procedures
  • Proficient numeric, oral and written language applications
  • Ability to identify and meet internal and external customers’ needs and requirements

Training will be provided in all other aspects of the role.

This is an excellent opportunity to work for a long established Scottish Company.  If you are a team-orientated player with excellent communication skills, please submit your CV to: recruitment@millar-bryce.com closing date for this role is 26 October 2018.

____________________________________________________________________________________________________________________________________

Hours: 35 per week working alternative patterns between 8am and 6pm as business needs dictate.  Flexibility in this regard will be a requirement of the role. Fixed Term for 6 months initially.

Job Purpose

The Receptionist/Admin Assistant role will cover a vary of tasks that will ensure smooth running of the business from the moment a customer contacts us. This role will cover (from time to time) a selection of facilities tasks also.

Main Duties and Responsibilities

  • To answer the switchboard in a professional manner whilst determining purposes of calls for transfer to appropriate personnel or department.
  • Respond to queries about Company and provide callers with high level information on Company’s products and services
  • Maintain customer call log and nature of call
  • Meet and greet on-site visitors in a professional manner, determine nature of business and inform the relevant member of staff of visitor’s arrival
  • Ensure all visitors are accounted for in compliance with the Fire Regulations and security procedures whilst maintaining the visitor’s register and issuing visitor’s passes
  • Date stamp customer queries and/or potential claims received and ensure receipt is acknowledged and escalated to appropriate parties
  • Pro-actively manage online dairies and ensure meetings are provided with tea / coffee etc. order lunches where appropriate
  • Organise travel arrangements where appropriate, including hotels, flights, taxi’s.
  • Have good administrative, planning and organisational skills
  • Good problem-solving skills
  • Ability to prioritise own workload and that of the department
  • Possess a pro active attitude and focus efforts on customer needs.
  • Become proficient in all Business Support type functions as instructed by Team Manager, including despatch duties and the maintenance of the franking machine.
  • Ensure customer service request hard copy responses, invoices and general correspondence are bagged and ready for collection at the end of each day
  • Provide internal customer services for colleagues
  • Communicate and coordinate with internal departments

 Knowledge and Experience Required

·         Smart Appearance

·         Good administrative, planning and organisational skills

·         Confident telephone manner

·         Computer literate in Microsoft applications

·         Ability to develop and sustain good working relationships with individuals and organisations (internal and external)

·         Ability to work under direction, as part of a team and on own initiative

·         Ability to multi task and prioritise

·         Able to work flexibly and under pressure to meet deadlines and targets

·         Highly motivated, enthusiastic and an excellent communicator

 Qualifications and Experience

·         Educated to National 5’s/Standard Grades or equivalent

·         1-year reception/administrative experience

·         Experience of customer service preferable

·         Knowledge of customer service principles and practices

·         Knowledge of relevant computer applications and administrative procedures

·         Proficient numeric, oral and written language applications

·         Ability to identify and meet internal and external customers’ needs and requirements

Training will be provided in all other aspects of the role.

This is an excellent opportunity to work for a long established Scottish Company.  If you are a team-orientated player with excellent communication skills, please submit your CV to: recruitment@millar-bryce.com closing date for this role is 19 October 2018.

____________________________________________________________________________________________________________________________________

ADMINISTRATIVE ASSISTANT

Job Purpose
The primary purpose of this role is to ensure efficient management of customer orders and the product ordering for online services. The holder will be responsible for the validation and processing of sales orders; from receiving customer orders, entering them into workflow processing system as per agreed key performance indicators and undertaking order fulfilment processes from external suppliers. The post holder will provide an efficient and effective administrative support service for the operational search teams. As a result, the role will require the holder to liaise confidently with customers, suppliers and also across the Company up to senior management level.

Duties & Responsibilities
• To answer telephone queries as required and carry out instructions as requested, to include fax, scanning & emailing
• Respond promptly (as per company policy) to customer enquiries, handle and resolve customer complaints in line with company policy
• Undertake online report ordering for ‘one stop’ shop products and services
• Schedule and validate Customer orders, organising
• Ensure Customer service request hard copy responses, invoices and general correspondence are bagged and ready for collection at the end of each day
• Provide internal customer service for colleagues
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process

Knowledge and Experience Required
• Good administrative, planning and organisational skills
• Strong problem solving skills
• Ability to prioritise own workload and that of the department
• Ability to develop and sustain good working relationships with individuals and organisations (internal and external)
• Ability to work under direction, as part of a team and on own initiative
• Ability to multi-task and prioritise
• Possess a pro-active attitude and focus efforts on meeting customer needs
• Motivated, enthusiastic and a good communicator
• Proficient in Microsoft applications and use of internal and external databases

Qualifications and Experience
• Educated to National 5’s/Standard Grades or equivalent
• 1 year administrative experience desirable
• Experience of customer service preferable
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and administrative procedures
• Proficient numeric, oral and written language applications
• Ability to identify and meet internal and external customers’ needs and requirements

Training will be provided in all other aspects of the role.

This is an excellent opportunity to work for a long established Scottish Company. If you are a team-orientated player with excellent communication skills, please submit your CV to: recruitment@millar-bryce.com closing date for this role is 19th October 2018.
______________________________________________________________________________________________________________________________________

DIGITAL MARKETING EXECUTIVE

Millar & Bryce Limited are Scotland’s premier firm of private Searchers.  Offering a wide range of services to the Scottish legal profession, we currently have available as part of our growth strategy, a vacancy for a Digital Marketing Executive, working within our Sales and Marketing Department based within in our offices in Leith, Edinburgh.

The ideal candidate will have responsibility for developing and delivering Millar & Bryce’s digital marketing communication strategy. Utilising multiple online channels, the aim of the digital marketing executive will be to grow the M&B brand online, increase the profile and visibility to engage with a wider audience and significantly increase our coverage and use of social media to engage with new and existing customers.

Hours: Full time/Part time/Flexible working would be considered.

Duties & Responsibilities

  •  create and upload copy and images to the M&B website
  • write and dispatch digital marketing campaigns;
  • provide accurate reports and analysis to the S&M Director to demonstrate effective return on investment (ROI);
  • research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums, webinars;
  • design website banners and assist with web visuals;
  • communicate with clients, affiliate networks and affiliate partners in conjunction with the Event Co-Ordinator to promote and market M&B events proactively;
  • conduct keyword research and web statistics reporting;
  • contribute to social media engagement and brand awareness campaigns;
  • use web analytics software to monitor the performance of client websites and make recommendations for improvement;
  • contribute to company and industry blogs and manage e-communications;
  • assist with paid media – including liaising with digital advertising agencies;
  • develop and integrate content marketing strategies;
  • keep up to date with current digital trends;
  • assist with lead generation activities.

 Qualifications & Experience

  •  Relevant degree in Marketing/Business/Advertising, Media & Communications
  • Professional Marketing Qualification (CIM/IDM)
  • Digital Marketing experience, ideally in a B2B environment
  • Knowledge and experience of existing and emerging social media platforms
  • Work experience gained in a Legal/Property or Educational environment

 Competencies

 Technical

  • Digital Marketing as part of the Marketing Mix
  • Broad understanding and usage of website optimisation and digital marketing strategies
  • Meticulous attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Previous experience of digital marketing in a business to business context
  • Relevant experience of supporting sales in a business to business context
  • Excellent IT skills

Behavioural

  • Highly committed, and self-motivated with a professional outlook
  • Results driven with the determination to succeed
  • Self-developing, resourceful, confident and driven
  • Creative, articulate, technically astute and commercially minded

 If you have the ability to work flexibly, often under pressure to meet deadlines and targets, are a team orientated player with excellent communication skills please provide a CV and supporting statement outlining how your skills and experience will meet the demands of the role quoting your present salary to recruitment@millar-bryce.com by 31 October 2018.

______________________________________________________________________________________________________________________________________

 


Equal Opportunities Statement

Millar & Bryce Limited is committed to promoting equality of opportunity and treatment and to eliminating unfair discrimination in its employment practices. It will seek to ensure that all job applicants and staff are treated fairly, with respect and without bias. No job applicant or member of staff will receive less favourable treatment than others because of her or his gender, gender identity, sexual orientation, marital, family or part-time status, racial group (includes colour, race, nationality, national or ethnic origin), religion, disability (unless objectively justified), age (subject to the operation of a retirement age policy) or trade union membership/non membership/activities.


View our Recruitment Privacy Notice